A global financial technology firm looking to expand its team in Singapore. Headquartered in the US, they are currently looking for a Customer Support Engineer to be based in Singapore.
The Role
- Engaging with customers to resolve issues that come through as support tickets to our team
- Crafting well written, tailored communications to help customers resolve their issues
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring and approachable style of working
- Manage multiple competing priorities to achieve results for our every customer
- Proactively identify opportunities to develop solutions that help the team achieve our goals
- Have a talent for writing and skill for communicating complex problems clearly
- You care deeply about the customer experience and strive to refine your skills every day
- Have a working knowledge of systems such as Zendesk and HubSpot
- Fluent in English and Mandarin and/or Cantonese
- Familiarity with financial services or payments businesses preferred
- Experience providing Live Chat Support and/or Social Media Support preferred
- Experience with data analytics tools for troubleshooting problems preferred
- Proficiency in Google Suite, Slack and Apple MacOS preferred
33 Talent is your integrated HR partner providing bespoke recruitment, HR consultancy and coaching services into digital, data and communications across APAC and the rest of the world.
When you put people first, amazing things happen. We’re empowering people to thrive by helping employers hire, engage and unleash the best fits for their business. Please get in touch or feel free to make referrals to hello@33talent.com - we'd love to hear from you!
33 Talent Singapore Private Limited
EA License Number 13C6298
EA Personnel: Dinah Yazid - R1877197