LATEST JOBS

VP Customer Support

You would be reporting to the CEO. As the VP of Customer Support, you will lead the customer support team that helps enterprise clients solve their issues.   Ultimately, you will own the end-to-end customer experience since they become a client, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.  You’ll be a key voice for the customer within the business, creating visibility into emerging challenges, continually optimizing our team and processes, and managing a high performing team.    Responsibilities:   Implement and maintain an excellent level of customer service for the growing clientele in CPaaS, UCaaS, and CCaaS use-cases.  Conduct regular account reviews & check-ins with emerging accounts, driving feature usage and helping the customer maximize value from their solutions.  Collaborate with marketing to create both people-centric and technology-centric processes for customer engagement.  Drive higher product usage and engagement, supporting more successful outcomes  Identify customer growth opportunities and shape the programmes to increase business value  Take a hands-on role resolving problems for key clients, managing at both the account and final escalation path levels.  Manage a Philippines-based support team.  Define, document, and implement processes to improve the team’s efficiency, morale, and SLA fulfilment.  Create and maintain regular management KPI reporting and commentary along key support metrics to drive visibility and action across the business.  Be a key voice for the customer with internal stakeholders.  Become a subject matter expert in full suite of B2B communication services.  Key KPI will include account retention, CSAT, NPS, feature adoption, SLA metrics.  Job requirements:   Has 8+ years of demonstrated experience in building, developing, and managing a B2B SaaS Customer Support function which delivered high satisfaction Have strong leadership, communication, and organisation capabilities. Able to recruit, manage and retain a high-performance support team. Be an excellent communicator, able to persuade & influence at C-Level. Proven experience leading customer success, account management or professional services through growth. Be intimately familiar with best practices in structuring support teams (e.g. triage, escalation paths, monitoring) and supporting technologies (we use FreshService). Telco background is a huge plus. 

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Creative Operations Manager

Responsibilities: Report into the Senior Creative Projects manager Allocate and manage campaign and tactical projects assigned to the creative and content team Develop and track timelines for a variety of projects ensuring adjustments are made as needed Assist in researching and testing project management software Ensure projects are meeting designated timelines and team members are on track to hit these dates Track project costs in order to meet budget Orchestrate and assist in requesting legal sign off for marketing collateral and media Collaborate cross functionally to ensure clear communication amongst creative team and key stakeholders Requirements: Minimum 5 years of experience in a project management role within a creative/digital agency or in-house creative team setting Bachelor’s degree in Communication, Business or related field Strong familiarity with project management (preferred Asana) + DAM software Preferred experience within digital agency and/or moving image video Excellent cross functional communication skills Ability to pivot quickly while maintaining attention to detail Experience coordinating multiple projects and working under tight deadlines with multiple stakeholders Positive attitude and ready to learn

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Consultant - B2B Communications

The CompanyA communications consultancy specifically focusing on B2B industries such as Shipping, Insurance, transport, logistics, oil & gas.  Highly acknowledged within their industry for providing tailor-made communications plans for over 10 years. This boutique agency has recently acquired by a multi-billion dollar organisation that are leaders and innovators in their particular Niches. The RoleAs a Consultant or Senior Consultant, you will connect with industry influencers, the media, and your customers by understanding what they want to hear and delivering the right messages to them in the right way.You will harness the existing strong network of industry partners as well as developing strong relationships within the industry sectors that this agency serves.When you work with this niche specialist, you’re not just gaining access to their communications expertise but also the ability to extend your market and network reach.& You...  5 or more years of experience in corporate communications agency /in house corp comms Knowledge of Maritime, insurance, logistics, insurance, transport, and/or oil and gas would be preferred but not essential.  Excellent verbal and written communication Project Management Media Communications experience Social media knowledge and trend awareness Relationship Management 33 Talent33 Talent is your integrated HR partner providing bespoke recruitment, HR consultancy and coaching services into digital, data and communications across APAC and the rest of the world.When you put people first, amazing things happen. We’re empowering people to thrive by helping employers hire, engage and unleash the best fits for their business. Please get in touch or feel free to make referrals to hello@33talent.com - we'd love to hear from you!33 Talent Singapore Private LimitedCEI Number: Katie-Jo Green - R1441403EA License Number: 13C6298

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ABOUT US

33 Talent is your integrated HR partner providing bespoke recruitment, HR consultancy and coaching services into digital, data and communications across APAC and the rest of the world.

When you put people first, amazing things happen

The right people mean everything to businesses focused on growth.

We’re empowering people to thrive by helping employers hire, engage and unleash the best fits for their business and the next generation of leaders in digital, data and communications across APAC and the globe.

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trees planted as part of our ‘We Place, We Plant’ initiative

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hours of career mentoring with Image Mission