A global financial technology firm looking to expand its team in Singapore. Headquartered in the US, they are currently looking for a Technical Support Representative to be based in Singapore.
- Engaging with customers to resolve issues that come through as support tickets to the team
- Crafting well written, tailored communications to help customers resolve their issues
- Partner with Customer Success, Sales, Product, and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring, and approachable style of working
- Manage multiple competing priorities to achieve results for every customer
- Proactively identify opportunities to develop solutions that help the team achieve goals
- Have a talent for writing and skill for communicating complex problems clearly
- You care deeply about the customer experience and strive to refine your skills every day
- Have a working knowledge of systems such as Zendesk and HubSpot
- Fluent in English and Mandarin and/or Cantonese
- Familiarity with financial services or payments businesses preferred
- Experience providing Live Chat Support and/or Social Media Support preferred
- Experience with data analytics tools for troubleshooting problems preferred
- Proficiency in Google Suite, Slack, and Apple macOS preferred
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33 Talent Singapore Private Limited
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EA Personnel: Diane Dizon - R1325376