A global financial technology firm looking to expand its team in Singapore. Headquartered in the US, they are currently looking for a Technical Support Representative to be based in Singapore.
- Engaging with customers to resolve issues that come through as support tickets to the team
- Crafting well written, tailored communications to help customers resolve their issues
- Partner with Customer Success, Sales, Product, and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring, and approachable style of working
- Manage multiple competing priorities to achieve results for every customer
- Proactively identify opportunities to develop solutions that help the team achieve goals
- Have a talent for writing and skill for communicating complex problems clearly
- You care deeply about the customer experience and strive to refine your skills every day
- Have a working knowledge of systems such as Zendesk and HubSpot
- Fluent in English and Mandarin and/or Cantonese
- Familiarity with financial services or payments businesses preferred
- Experience providing Live Chat Support and/or Social Media Support preferred
- Experience with data analytics tools for troubleshooting problems preferred
- Proficiency in Google Suite, Slack, and Apple macOS preferred
33 Talent is your integrated HR partner providing bespoke recruitment, HR consultancy, and coaching services into digital, data, and communications across APAC and the rest of the world.
When you put people first, amazing things happen. We’re empowering people to thrive by helping employers hire, engage, and unleash the best fits for their business. Please get in touch or feel free to make referrals to firstname.lastname@example.org - we'd love to hear from you!
33 Talent Singapore Private Limited
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EA Personnel: Diane Dizon - R1325376