Contour is looking for motivated and highly talented individuals to help grow the company and achieve its hugely ambitious goal. Contour prides itself on having an excellent internal culture, where we strive hard to create the best possible working environment: a healthy mix of change, fast pace, supportive atmosphere, ecosystem collaboration and of course, fun.
Contour hires team members of excellent calibre in every role. While a lot will be asked of you, you will benefit greatly from working in an open, collaborative team, with colleagues who excel. Working at Contour is fast-paced and team-oriented with an emphasis on delivering the highest quality work in every field to ensure our own and our member's success as we reshape the industry.
Context of the role:
Reporting to the Support Manager, the technical analysis is responsible for supporting our global client base as they install, configure, use, and learn the Contour platform. The unique challenges of blockchain technology, industry transformation, and a fast-growing team make this an exciting and empowering role.
Operate the Support Desk
Support application troubleshooting and liaise with 3rd party solution development and hosting providers to resolve issues.
Collect client input on access and usage of platform features and issues to pre-empt issues and steer development team.
Form part of the 24*7 support desk team to resolve client issues.
Work with product teams to review upcoming changes and asses customer impact
Leverage your previous experience and technical ability to develop scripts and improve documentation to improve the overall user experience and reduce helpdesk engagements
Be empowered to drive change throughout the organization
Minimum of 3 years in technology/software service management team
Strong technical skills (Java, Sprint, React, Azure, SQL Server, Corda Blockchain)
Individual with strong problem-solving skills and excellent customer service
Hands-on experience in technical support and incident management with any certifications a plus (eg ITIL)
Knowledge of Jira and Confluence a plus.
Collaborate with your wider team to work shift to support our global member base
An individual that has strong written and verbal communications
A strong work ethic and ability to navigate and thrive in a fast-changing environment
Preferably knowledge of trade finance operations
Preferably someone that has 2 years of experience within a start-up environment
Knowledge of distributed application is a plus
Why Join Us?
Experience fresh, exciting daily challenges as we reshape a legacy industry
Work in a fast-paced, highly collaborative and high calibre team
Enjoy opportunities to take on a broad range of roles as the company grows
Experience freedom in how you achieve your goals and your working practices
Collaborate with a broad range of stakeholders