ABOUT YOU We are looking for an individual who is curious, motivated and open-minded enough to embark on a different career adventure. This person will oversee and manage key projects on one of our largest accounts. A flexible approach and the ability to adapt to change is imperative. We are in need of someone who can be a true partner to the business, planning, production and creative teams, bring a fresh perspective to the team and help to develop revolutionary creative work.
POSITION: CLIENT MANAGER ROLE DESCRIPTION
● Builds solid working relationships with the team, clients and working partners through understanding the client’s business and current industry trends
● Communicate clearly and accurately with international markets – experience in cross-cultural delivery or globally collaborate teams
● Ability to independently lead and influence conversations with clients, rightsholders, suppliers, and partner agencies
● Ability to independently lead and influence conversations with clients, rightsholders, suppliers, and partner agencies
● Responsible for existing account growth and diversification metrics
● Ability to create, manage, and maintain a variety of project-related documents and programs
● Assist with supplier sourcing and contract negotiation to deliver campaign activity
● Ability to manage & handle multiple projects at any one time for multiple clients
● Identify and drive new business opportunities through existing or new business relationships.
● Contribute to agency strategic planning initiatives
● Address all operational issues to ensure smooth execution.
● Propose solutions and perspectives to problems.
● Demonstrate success in nurturing, growing and sustaining client relationships
● Oversees team utilization, finance & resource management issues
● Assist with workstream related budget planning and predictions
● Ensures flawless execution of all program elements across multi-channel programs offline and online
● Prepare effective and succinct briefs internally and externally
● Partner with Account Management and Creative leads to identify any resource needs
● Consolidate presentation materials and support Account Management in preparing for client presentations (this may mean assembling a deck yourself)
● Oversee projects workflow to ensure efficiency and the highest quality of deliverables
● Learns to develop good judgment of ingenious brand building creative ideas
● Keeps all teams involved, informed of relevant brand and competitive activities
● Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business
REQUIRED SKILLS AND EXPERIENCE
● Strong working knowledge of Google Docs Editors suite (Google sheets, docs, etc) and Keynote
● 4 to 6+ years of project management, production, product management, and/or operations experience within agency environments; demonstrated experience directing a variety of integrated projects
● Experienced in managing workflows for digital and experiential projects
● Partner with integrated advertising and production teams
● Partner to Account Leadership team members with the ability to solve strategic challenges
● Strong team leader with a motivating work ethic and analytical mindset
● An effective communicator in high-pressure situations