Reporting to the Support Manager, the Production Support Engineer is responsible for supporting our new global client base as they install, configure, and use Contour. The unique challenges of blockchain technology, industry transformation and a fast-growing team make this an exciting and empowering role.
Operate the Support Desk
Form part of the 24*7 support desk team to resolve application and technical issues faced by our clients
Monitor our Cloud services and work with our devOps team to resolve issues promptly and identify areas for improvements.
Support application troubleshooting and collaborate with our engineering team to design future requirements.
Collect client input on access and usage of platform features and issues to pre-empt issues and steer development team.
Work with product teams to review upcoming changes and assess customer impact to aid the rollout of new releases.
Leverage your previous experience and technical ability to develop scripts and improve documentation to improve the overall use experience and reduce helpdesk engagements
Be empowered to drive change throughout the organization
Minimum of 3 years in technology/software service management team as an L1/L2 analyst
Strong technical skills (Java, Sprint, React, Cloud (Azure/Aws), SQL Server, Unix, Networking)
Individual with strong problem solving skills and excellent customer service
Hands-on experience in technical support and incident management with any certifications a plus (eg ITIL)
To be proactive in improving our tools and processes
Knowledge of Jira and confluence a plus.
Collaborate with your wider team to work shift to support our global member base
An individual that has strong written and verbal communications
A strong work ethic and ability to navigate and thrive in fast-changing environment
Knowledge of distributed application is a plus
Why Join Us?
Experience fresh, exciting daily challenges as we reshape a legacy industry
Work in a fast-paced, highly collaborative and high calibre team
Enjoy opportunities to take on a broad range of roles as the company grows
Experience freedom in how you achieve your goals and your working practices
Collaborate with a broad range of stakeholders
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33 Talent Singapore Private Limited
EA Personnel No. Prerna Agarwal R1330697
EA License Number: 13C6298