Back to job search

Production Support Engineer (Cloud)

  • Location:


  • Sector:


  • Job type:


  • Contact email:

  • Published:

    25 days ago

  • Salary range:

    0 - 0

  • Expiry date:


Reporting to the Support Manager, the Production Support Engineer is responsible for supporting our new global client base as they install, configure, and use Contour. The unique challenges of blockchain technology, industry transformation and a fast-growing team make this an exciting and empowering role.

Key Responsibilities:

Operate the Support Desk

  • Form part of the 24*7 support desk team to resolve application and technical issues faced by our clients 

  • Monitor our Cloud services and work with our devOps team to resolve issues promptly and identify areas for improvements. 

  • Support application troubleshooting and collaborate with our engineering team to design future requirements.

  • Collect client input on access and usage of platform features and issues to pre-empt issues and steer development team. 

  • Work with product teams to review upcoming changes and assess customer impact to aid the rollout of new releases.

Continuous Improvements

  • Leverage your previous experience and technical ability to develop scripts and improve documentation to improve the overall use experience and reduce helpdesk engagements 

  • Be empowered to drive change throughout the organization

Job requirements

  • Minimum of 3 years in technology/software service management team as an L1/L2 analyst 

  • Strong technical skills (Java, Sprint, React, Cloud (Azure/Aws), SQL Server, Unix, Networking) 

  • Individual with strong problem solving skills and excellent customer service 

  • Hands-on experience in technical support and incident management with any certifications a plus (eg ITIL) 

  • To be proactive in improving our tools and processes 

  • Knowledge of Jira and confluence a plus.

  • Collaborate with your wider team to work shift to support our global member base 

  • An individual that has strong written and verbal communications 

  • A strong work ethic and ability to navigate and thrive in fast-changing environment 

  • Knowledge of distributed application is a plus

Why Join Us?

  • Experience fresh, exciting daily challenges as we reshape a legacy industry

  • Work in a fast-paced, highly collaborative and high calibre team

  • Enjoy opportunities to take on a broad range of roles as the company grows

  • Experience freedom in how you achieve your goals and your working practices

  • Collaborate with a broad range of stakeholders

33 Talent is your integrated HR partner providing bespoke recruitment, HR consultancy and coaching services into digital, data and communications across APAC and the rest of the world.

When you put people first, amazing things happen. We’re empowering people to thrive by helping employers hire, engage and unleash the best fits for their business. Please get in touch or feel free to make referrals to - we'd love to hear from you!

33 Talent Singapore Private Limited

EA Personnel No. Prerna Agarwal R1330697

EA License Number: 13C6298