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Presales Manager

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  • Published:

    6 months ago

  • Salary range:

    0 - 0

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Context of the role:
Reporting to the Head of Sales, the Technical Sales Manager is responsible for supporting the sales team during their education, sales, and technical due diligence stages.

Key Responsibilities:
Digital Trade Education

  • Help educate customers on their path to digital trade by educating them on Contour and our partner’s solutions.

  • Be aware of regulatory and country-specific initiatives (and barriers) to digital trade and support clients to address these challenges.

Support the Corporate and Bank Sales Team

  • Whether the customer is a corporate or bank, the successful candidate must be proficient in understanding the concerns of the client in implementing a new technical solution and be ready to answer a wide range of questions and define appropriate solutions and create confidence in our solution.

Supporting the education of customers

  • Make confident presentations both in person and over video/audio bridges to senior technical and business staff of the bank and corporate customers looking to adopt Contour.

  • Be prepared to answer a wide range of questions related to the blockchain (R3 Corda), enterprise architecture, security/encryption features, cloud, and other hosting options.

  • Collect client inputs on platform features and requirements, feedback to the product team for prioritization 

  • Perform product demonstrations, which will require familiarity with the trade finance processes involved 

  • Develop solution strategies with clients to align to their bespoke requirement and Contour’s product roadmap.

Supporting the technical due diligence process

  • Work with bank and corporate IT security and due diligence teams to answer questions and clarify their options 

  • Work with bank technical teams and support the handover to our post sales team 

  • Maintain a library of frequently asked questions to ease the RFP/I process 

  • Support access to various environments for testing and client education and training 

  • Work with product teams to review upcoming changes and asses customer impact

Job requirements

  • Minimum of 5 years in enterprise technology/software sales 

  • Strong technical knowledge, especially regarding bank and corporate enterprise architecture, security requirements and vendor procurement/onboarding policies 

  • Experienced presenter with strong communication skills, ideally in multiple languages (English and Mandarin) 

  • Diligently follow up on client queries 

  • Individual with strong problem-solving skills and excellent customer service 

  • Proven ownership of processes and team management to meet SLAs 

  • A strong work ethic and ability to navigate and thrive in a fast-changing environment 

  • Preferably knowledge of trade finance business and operations 

  • Preferably an individual that has some programming experience 

  • Knowledge of distributed application is a plus 

  • Knowledge of banking onboarding and KYC processes a plus