Context of the role:
Reporting to the Head of Sales, the Technical Sales Manager is responsible for supporting the sales team during their education, sales, and technical due diligence stages.
Digital Trade Education
Help educate customers on their path to digital trade by educating them on Contour and our partner’s solutions.
Be aware of regulatory and country-specific initiatives (and barriers) to digital trade and support clients to address these challenges.
Support the Corporate and Bank Sales Team
Whether the customer is a corporate or bank, the successful candidate must be proficient in understanding the concerns of the client in implementing a new technical solution and be ready to answer a wide range of questions and define appropriate solutions and create confidence in our solution.
Supporting the education of customers
Make confident presentations both in person and over video/audio bridges to senior technical and business staff of the bank and corporate customers looking to adopt Contour.
Be prepared to answer a wide range of questions related to the blockchain (R3 Corda), enterprise architecture, security/encryption features, cloud, and other hosting options.
Collect client inputs on platform features and requirements, feedback to the product team for prioritization
Perform product demonstrations, which will require familiarity with the trade finance processes involved
Develop solution strategies with clients to align to their bespoke requirement and Contour’s product roadmap.
Supporting the technical due diligence process
Work with bank and corporate IT security and due diligence teams to answer questions and clarify their options
Work with bank technical teams and support the handover to our post sales team
Maintain a library of frequently asked questions to ease the RFP/I process
Support access to various environments for testing and client education and training
Work with product teams to review upcoming changes and asses customer impact
Minimum of 5 years in enterprise technology/software sales
Strong technical knowledge, especially regarding bank and corporate enterprise architecture, security requirements and vendor procurement/onboarding policies
Experienced presenter with strong communication skills, ideally in multiple languages (English and Mandarin)
Diligently follow up on client queries
Individual with strong problem-solving skills and excellent customer service
Proven ownership of processes and team management to meet SLAs
A strong work ethic and ability to navigate and thrive in a fast-changing environment
Preferably knowledge of trade finance business and operations
Preferably an individual that has some programming experience
Knowledge of distributed application is a plus
Knowledge of banking onboarding and KYC processes a plus