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Head of Client Services

  • Location:

    Singapore

  • Sector:

    Digital/Data/Tech

  • Job type:

    Permanent

  • Salary:

    180,000 - 220.000

  • Job ref:

    3479319

  • Published:

    13 days ago

  • Salary range:

    180000 - 220000

  • Expiry date:

    2022-08-26


The Company
Our client is recognized as one of the fastest-growing technology companies globally. They are also known as the first Ad Tech company to use neural networks to deliver self-driving personalized advertising, making them well set up for the cookieless future.   

They have grown from a small start-up 10 years ago to a global company with over 1000 employees.

Flexible Work ● Innovative products ● Work-Life Balance  

The Role
Work closely with the MD of SEA and APAC and lead a successful team of <10 Account Managers in the region.

You will be primarily responsible for developing the existing account management team through coaching and mentoring and expanding the team by hiring additional members across growing markets.

You will play a key role in making sure the team achieves a high level of customer retention rate. You will also be responsible for reporting, forecasting, building, and implementing processes. You will need, from time to time, to optimize campaigns in order to maximize profits for clients.

You will work closely with the global team to develop strategic initiatives to increase customer satisfaction.
  
& You... 
The person we are looking for is a seasoned client service lead with at least 2 years of experience in managing a sales team and 6 years of experience in client servicing and account management in performance media environments.
  • Prior experience in building and managing a team and experience working with B2B accounts
  • Strong analytical and excel / GA skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
  • Knowledge of performance marketing, programmatic buying, and real-time bidding
  • Operational and process-oriented, organized with outstanding attention to detail
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33 Talent
33 Talent is your integrated HR partner providing bespoke recruitment, HR consultancy, and coaching services in digital, data, and communications across APAC and the rest of the world.
When you put people first, amazing things happen. We’re empowering people to thrive by helping employers hire, engage, and unleash the best fits for their business. Please get in touch or feel free to make referrals to diane@33talent.com - we'd love to hear from you!

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