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Director of Operations

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  • Published:

    about 1 month ago

  • Salary range:

    7000 - 9000

  • Expiry date:


As a Director of Operations, you will be responsible for organising and overseeing the daily operations. You will also be responsible for developing internal operational processes and systems, leading the pre-opening of new offices, building sustainable relationships with key offices and supporting company's launch into new markets.
A successful Director of Operations will be responsible for ensuring the efficient operation of the business to facilitate company's accelerating development and long-term success.
The Director of Operations will report to the Chief Operating Officer and work closely with the Senior Management Team.
What you’ll do
Ensure Operational Success
  • Monitor the performance of operations and provide operational direction to deliver budgeted results and maintain industry-appropriate costs, efficiencies and qualities
  • Research and implement new systems to improve operational efficiency and member experience
  • Design and implement operational processes and procedures, including training manuals and Standard of Procedures (SOPs) to ensure optimal quality performance
  • Support the regional offices and General Managers in training and reviewing of TGR systems and SOPs
  • Evaluate regional performance (via audits and surveys) and identify areas for improvement to ensure high member and team satisfaction, while being aligned with brand standards
  • Push the business to continuously improve by identifying opportunities for more effective processing and workflow – either by doing things differently or by doing the same things more efficiently
  • Work with the Operations team on day-to-day operational issues and inquiries
Financial Management
  • Work closely with the Finance team and the Management team on Annual Operations budget, roadmaps and other necessary reports
  • Work closely with the Operations Team to ensure accurate budgeting and forecasting of the Capital Projects Budgets
  • Closely manage and control the Portfolios Opex budgets (Monthly – Quarterly and Annually)
  • Provide a detailed monthly review of each month’s spending by category
  • Ensure operational activities remain on time and within a defined budget
Process & Protocol Management
  • Develop and maintain a Regional Crisis Management Plan (RCMP) based on the Core Crisis Management Plan (CCMP)
  • Develop, rehearse and modify all associated security, crisis and emergency plans across the region
  • Work with the Operations team to establish SOPs and ensure workflows adhere to any natural disaster regulations (e.g. COVID-19) or unforeseen circumstances (e.g. riots) when required
  • Develop and maintain operational SOPs and training guidelines on office management systems, customer relations systems or other dashboards
  • Develop design ideas and new product specifications to evolve our design standards and innovate our physical workplace products
  • Develop Onboarding SOPs with the Human Resource team
Vendors Management
  • Maintain and further develop a strong network of vendor/supplier contacts locally
  • Utilise those contacts to source, initiate, and assess potential for collaboration for new and existing partnerships
Spearhead our Pre-opening Activities
  • Work with leadership on related Pre-Opening Budget development, Pre-Opening Checklist, Staffing Guide and customisation of property training programs
  • Manage and oversee all aspects of company's pre-opening operational activities (including development of F&B programme)
  • Work closely with the Design and Development Team to review and provide operational feedback (IT, Security, Operation Flow) on each office’s design
  • Work closely with landlords and each country’s General Manager during pre-opening period
  • Ensure the collection and set up of building access cards, letter box keys, mail management, marketing, lift access, lift signages, etc
  • Work closely with the Operations team, the Project Manager, and the Opening Team to follow through on on-site activities and ensure smooth opening
  • Have a qualification in Facilities Management, Real Estate, Business management, Finance or the equivalent
  • With minimum of 8 years of experience in Operations-related fields
  • Experience in the Hospitality industry, Service industry or at co-working spaces is an added advantage
  • Proven track record in being able to handle multiple projects on short timetables and manage staff resources efficiently and successfully
  • Proficient in the development of design drawings and able to review construction documents
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Able to organise, plan and manage multiple activities to accomplish desired results
  • Able to effectively make sound decisions under tight deadlines
  • Able to maintain strong interpersonal relationships with team members, internal and external stakeholders
  • Able to work with a team that is spread across locations
  • Enjoy working in a fast-paced environment
  • Have strong technical aptitude and analytical skills
  • Have strong verbal and written communication skills, confident interacting with vendors, speakers and cross-company teams at all different levels of seniority
  • Have a desire to remain up-to-date with changes in technology
  • Must be team oriented and be able to lead productive, multi-discipline meetings
  • Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding requirements and expectations