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Digital Business Analyst

  • Location:


  • Sector:


  • Contact:

    April Hoon

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Salary range:

    4500 - 8000

  • Expiry date:


Do you want to apply your skills, knowledge and energy to implementing ICT and digital solutions that will impact real issues? As a Business Analyst, you will work within a project team, comprising the Project Manager, Solution Architect and Technical Services consultant to deliver ICT capabilities to deliver exciting digital transformation projects! 

Your primary focus will be on the Business Requirements and Functional Solution aspects of the project. 
  • Elicit, scope and manage the Agency’s business requirements
  • Apply appropriate human-centric tools and techniques, including plan, design and facilitate workshops, to map customer journeys, identify challenges and opportunities
  • Prioritise product backlog through rigorous information gathering and analysis with stakeholders, and contribute to the development of the Functional/ Design specifications
  • Develop the business case and Tender Specifications
  • Evaluate and recommend ICT solutions that best address the needs
  • Undertake sprint planning, write user stories and define acceptance criteria with stakeholders
  • Review testing and data conversion documents to verify that specifications are met
  • Drive smooth deployment, adoption and operations of the solution
  • Analyse impact of requested changes (Operations & Maintenance phase)
  • Work with developers to understand and troubleshoot technical problems, as needed (Operations & Maintenance phase)
  • Undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs (Operations & Maintenance phase)
  • Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
  • Minimum 3 years of working experience for Business Analyst role and 5 years of working experience for Senior Business Analyst role
  • Participated in at least one full software or product development cycles, preferably using Agile Methodology with past development experience
  • Proven experience in IT business analysis, application solutioning and design, and testing
  • Basic knowledge of Cloud, Data Analytics, Service Design/Design Thinking
  • Strong analytical, conceptualisation and problem solving skills
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
  • Advantageous to have: Consulting or Business Analysis experience, Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)).
  • Knowledge of, or experience in implementing projects in at least one of the following areas (Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Business Process Reengineering (BPR)
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